Making bookings for Armando’s Restaurant

Hi everyone! We’re finding that weekends in particular are getting busy and we acknowledge that there is some frustration that we fill up quite quickly. While this can’t be helped and we do have a cancellation list running where necessary, there are still some occasions when a cancellation is too late or guests simply do not show.

In an effort to cut down on no-shows and late cancellations and ensure we can offer as many tables as possible, we have put some measures in place which will hopefully help.

📆 Bookings will only be taken up to 3 months in advance to try and minimise forgotten reservations

📆 If we can’t reach you by phone and leave a message, we’ll send a text or reply by email

📆 Large tables will be asked to pay a deposit of £10 per person to secure the booking

📆 We will try to contact no-show bookings to ensure that you’re not just delayed. Tables will be released after 15 minutes if we don’t hear back from you

We know that life isn’t always straightforward and plans sometimes need to be changed. We’re grateful to everyone that gets in touch to let us know about anything that affects bookings.

Closed for holiday

We will be closed from Monday 1st July for a week, reopening on Monday 8th July.

We thank you for your understanding.

Bookings will not be dealt with during this time but all messages left either via email or telephone will be responded to on Monday 8th July.

Happy New Year!

We’d like to say a huge thank you to our fabulous customers for supporting us all through 2018. It’s been an amazing year. Also, a big thanks to our wonderful staff for all they do.

We’d also like to wish you all a very happy and prosperous 2019

Armando & Caroline

Opening hours for the next few days…

We hope everyone is enjoying a relaxing Christmas break.

Just a reminder of our festive opening hours:

Thursday 27th December – Closed

Friday 28th December – Open as normal

Saturday 29th December – Open as normal

Sunday 30th December – Closed as normal

Monday 31st December – Fully booked

Tuesday 1st January – Closed

Wednesday 2nd January – Closed

Thursday 3rd January – Closed

Friday 4th January – Open as normal, returned to normal opening hours

Card machine out of service until Tuesday 21/8/18

To all customers – please be aware that our card machine is out of action until (the latest – we hope!) Tuesday evening. Due to issues caused originally by a fault on the phone line, we are waiting on resolution of the problem from BT and also a new card machine handset.

We thank you in advance for your understanding and apologise for any inconvenience caused.

Changes to Data Protection from 25/5/18

We are a small business that doesn’t operate mailing lists, so the personal data we take from you is limited but we still ensure that we are responsible when doing so. We want to assure our customers that we will continue to collate, process, handle and store data in the same way as the regulations change on Friday 25/5/18.

When we take your booking, we will ask you for a name and telephone number. This is in case of any problems on either side.

Once your booking date has passed; booking emails and confirmation texts are deleted and our reservation book is stored securely until destruction.

Card details, once taken, are stored securely in line with the requirements of our financial records and destroyed once they are no longer needed.

If you have any queries about any of our processes relating to Data Protection, please contact us by email.